Privacy Policy

GM WEB, trade and services d. o. o. respects and protects your privacy. Read below to learn how we handle your personal data.
This Privacy Policy describes the processing of data provided or collected by our digital platforms, allowing visitors to access our site and use our services. This Privacy Policy complies with the EU General Data Protection Regulation (GPA) as well as local law.

Legal basis for data processing

When processing personal data related to a contract or possible contract with you, the legal basis for the processing of personal data is the necessity of personal data for the execution of a business contract with you or before the conclusion of the contract. If the legal basis for the processing of data is your consent, you have the right to withdraw your consent at any time, but this does not affect the legality of the processing of your data by GM WEB, trade and services d. o. o. during the period before the withdrawal of your consent. If we provide personal data to law enforcement or other government agencies, we share your personal data because we have a legal obligation to do so.
Reason and purpose of personal data collection by GM WEB, trade and services d. o. o.

The main categories of data collected by GM WEB, trade and services d. o. o. and the main objectives of data collection are described here:

• As part of the general business processes of GM WEB, trade and services d. o. o.
  We collect personal data about site visitors, buyers, suppliers (including third parties as service providers). The data may include a person’s name, contact information, and other data that is necessary for doing business with you or your organization.
• As an aid to your request
  You may choose to agree to the transmission of personal data, including your name, email address or other contact information, when contacting us by telephone, email, mail, digital platforms or other communication channels. This personal information enables us to respond to your information requests in order to prepare the appropriate steps and product purchase offers so that we can meet your warranty requirements or other claims.
• Buyers and potential buyers
  We collect the personal data of customers and prospective customers, including names, contact information, payment and credit card information, credit and other information, because we need it to conduct transactions with individuals or organizations. The data can be used by supply chain partners to take care of an order, including product delivery. The automatic collection of data in digital tools enables us to take care of the safety of our users.
• Business development
  We collect the personal data of customers and prospective customers, including names, contact information, payment and credit card information, credit and other information, because we need it to conduct transactions with individuals or organizations. The data can be used by supply chain partners to take care of an order, including product delivery. The automatic collection of data in digital tools enables us to take care of the safety of our users.
• Market communication
  We may use your personal data with your permission, if requested, to inform you about the business, products and services of GM WEB, trade and services d. o. o. If you do not want GM WEB, trade and services d. o. o. use your personal data in this way or if you do not want to receive more information, you can stop receiving our news at any time. At the bottom of the various communication channels, you can find a link to unsubscribe or contact us by email or mail to unsubscribe. Your data will be deleted from our systems within two months of the removal of the registration unless we store and process your data on a different legal basis from your license.
• Surveys of visitors and buyers
  The personal data of the visitors to our website can be collected as part of the inquiries about the services and products of GM WEB, trade and services d. o. o.
• Taking into account the preferences of visitors and customers
  The personal data of buyers or visitors to our site may be collected to provide specific products and to examine the interests of customers.
• Compliance
  We collect personal data as required or permitted by law. The personal and non-personal data we collect is treated as confidential and may not be sold or disclosed to third parties, except for the exceptions set out in this statement.

How we collect your data

The data you provide to us is collected when you contact us about products, services or information, subscribe to our websites, participate in public forums or engage in other activities on our digital tools, respond to customer surveys or contact us. The data is collected through various technologies, such as cookies – link in the cookies policy.

Your personal data should not be shared with anyone, except in the following cases:

• For example, when subsidiaries or third parties provide services on our behalf, for example, responding to your requests, delivering packages, performing customer support, etc. These companies are prohibited from using your personal data for purposes other than those required by us or the applicable law.
  • We share personal data within the company or with third parties in order to ensure the safety and protection of our customers, to protect our rights and property in accordance with legal procedures or in other cases, when we assume good faith that disclosure is required by the law.

Your control and your decide

We provide you with some controls and decisions regarding the collection, use and sharing of your data. Under local law, your control and decision-making may include:

• You can change your decision about subscribing, receiving news and notifications.
  • You can decide if you want to receive promotional messages about products and services that we think might be of interest to you.
  • Decide if you want targeted ads from ad networks, data exchange providers, market analytics, and other services.
  • You can request access to your personal data that we hold to correct inaccurate or incomplete data, and in some cases you may request that we delete the data we hold about you from our records (individual rights).

You can enforce your controls and decisions or request access to your personal data by calling or contacting us in writing and following the instructions given. Please note that we may not be able to provide specific products and services if you do not allow us to collect your personal data and some of our services may not be able to take into account your interests and preferences. If you have any questions about your specific personal data that we process or maintain, please contact us in writing at GM WEB, trade and services d. o. o.

We will respond to your request within a month, with the possibility of extending the deadline for an additional month. In case of extension, we will notify you within one month of receiving the request.

Security, integrity and data storage

The security, integrity and confidentiality of your data is extremely important to us. Our team takes technical, administrative and physical security measures to protect data from unauthorized access, disclosure, use and modification. We occasionally review our security procedures to review the latest technologies and state-of-the-art methods. Keep in mind that, despite our best efforts, no precautionary measure is perfect so that it is impossible to circumvent. We will retain your personal data for as long as is necessary for the purposes stated in this privacy statement, unless the extended retention period is required or permitted by law. We will review the information regularly to keep it up to date.

Changes to this Privacy Policy

Occasionally, we may change this Privacy Policy by adapting it to the latest technologies, industry practices, regulatory requirements or for other purposes. A valid version of the Privacy Policy will be published on our digital platforms. We advise you to follow the Privacy Policy regularly. If required by applicable law, we will obtain your consent before changing it.

Comments and questions
If you have any comments or questions regarding this Privacy Policy, please contact us in writing at GM WEB, trade and services d. o. o. If you are not satisfied with the way we handle your personal information, you can file a complaint. Use the contact information listed at the end of this policy. In the event of a complaint, you should forward your contact details to GM WEB, trade and services d. o. o. We will respond to your complaint within 30 days. If you believe that GM WEB, trade and services d. o. o. does not adequately resolve the complaint, you can contact the Commissioner for Information, Zaloška cesta 59, 1000 Ljubljana, gp.ip (at) ip-rs.si, https://www.ip-rs.si/

Privacy and cookies

The personal data of our users is one of the areas in which we pay special attention and attention. We must ensure that all requirements are not only met but also above, whenever possible, as we know the sensitive nature of the issue.
According to GKPD, GM WEB, trade and services d. o. o., the administrator of the online store of gravitylabel.com, is obliged to protect the personal data of its users.

For the business needs of gravitylabel.com, the company collects the following user data:

• name,
  • delivery addresses,
  • name of the legal entity (if the user is a legal entity),
  • tax entity tax registration number (if the user is a legal entity),
  • email address (username),
  • password in encrypted form,
  • contact telephone number,
  • country of residence,
  • other data that the user voluntarily enters in forms in the online store,
  • other data, which the user voluntarily adds later to his profile.

The seller is not responsible for the correct, complete and up-to-date keeping of the data entered by the users. For security reasons, IP addresses are also collected from which users can access the site. At the beginning of the visit, each user is assigned a temporary cookie to locate and track the shopping cart. gravitylabel.com can also store other cookies on your computer, such as: the user ID in encrypted form (to identify the user during the next visit), product reviews (to find out which items you have already rated) and his cookies Google Analytics for site visit analysis).

All the above data, except cookies, are permanently stored on the gravitylabel.com server. Transient cookies are stored in the server memory only for the duration of the visit and are deleted after one hour of inactivity. Permanent cookies are stored on the visitor’s computer.

Implementation of the privacy policy

GM WEB, trade and services d. o. o. has adopted a privacy policy. All employees of the company, who in any way come into contact with personal data, know the content of the privacy policy.

Right of access to information

You have the right to receive free information about your personal data that we hold, as well as the right to view, correct or delete this data. If you have any questions about deleting or using your data, please email us at [email protected] or send us a request by mail to GM WEB, trade and services d. o. o.

Order Status Notifications: We reserve the right to notify you of the status of your order at the phone number or email address provided. In case you do not receive the order for more than 5 days, we reserve the right to call you and notify you as a reminder for the receipt of the products.

Post-order notifications: the user experience is important to us, so after receiving the order, our partner will contact you to verify if you are satisfied with the purchase and the product. If you wish, you can also find out from our dealer about other benefits you can get or use when shopping online. In this case, you will receive regular e-mail and SMS notifications about the benefits of the company to your phone number and e-mail address. You can cancel your consent at any time by sending an email to [email protected]

or deactivating the notifications by clicking on the link “Unsubscribe”. We also reserve the right to ask you how often you visit our site. We will use your feedback to improve the site and the user experience. In case of filling out advertising leaflets (discount coupons) on social networks, you will receive notifications on your e-mail address, which will inform you about the possibilities of using advertising coupons. You can also unsubscribe from these notifications in the same way as described above.

You have the right to request at any time from GM WEB, trade and services d. o. o., as the data controller, access to personal data and the following information:

• processing purposes,
  • the types of personal data, users or categories of users to whom personal data has been transmitted or will be disclosed, in particular users from third countries or international organizations,
  • the scheduled period of retention of personal data or, if this is not possible, the criteria used to determine that period;
  • the existence of automated decision making, including profile sketching.
  • the reasons for this, as well as the importance and intended consequences of such treatment for an individual.
  • a (free) copy of personal data in the format I specify (if the application is submitted by electronic means of communication and I do not request otherwise, the copy will be provided in electronic form). For additional copies I request, the carrier may charge a reasonable fee, taking into account the costs.
• correction of inaccurate personal data.
  I have the right to request at any time from GM WEB, trade and services d. o. o., as data controller, limited processing of personal data, whenever:
  • I question the accuracy of the personal data, for a period that allows the data controller to verify the accuracy of the personal data,
  • processing is illegal and I oppose the deletion of personal data and, on the contrary, call for restrictions on their use,
  • the data controller no longer needs the data for processing purposes, but must pay, enforce or defend legal requirements.
  • deletion of all personal data (right to be forgotten), provided that the conditions set out in Article 17 of the GIP are met, and in particular when I cancel this consent to the processing of personal data.
  • The production of personal data in a structured, generally accepted and machine-readable format, with the right to transfer this information to another data controller, without being hindered by the original data controller.
  • Terminate the use of personal data for direct marketing purposes, including profile sketching.
  • that a decision based solely on automated processing does not apply to me, including profile sketching that has legal effect on me or that has a significant impact on me if the conditions of Article 22 of the GIP are met.
  • the right to file a complaint against the data controller to an information officer, if I believe that the processing of my personal data violates the IGC.
  Procedure for exercising rights

I know that I can write to the data controller for all the above requirements regarding the exercise of rights in relation to personal data, to the e-mail address: [email protected]

I know that, for the purposes of reliable recognition in the event of personal data rights being exercised, the controller may request additional information from me and may only refuse to act if it can prove that they cannot identify me reliably.

About cookies

What are cookies and why are they necessary?

A cookie is a short text file that a website sends to your browser when you visit it. This way, the site recognizes you, remembers information about your visit, and provides you with a friendly and easy-to-use online service. Using cookies, we customize the content on our website, remember your preferences and record the visit of our online store. Browsing our online store is more convenient, faster and more efficient with cookies.

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NAME OF COOKIE	PURPOSE	DURATION	COMPANY
sb	The performance of the plugin for Facebook	2 years	Facebook
fr	The performance of the plugin for Facebook	3 months	Facebook
xs	The performance of the plugin for Facebook	3 months	Facebook
c_user	The performance of the plugin for Facebook	3 months	Facebook
presence	The performance of the plugin for Facebook	Duration of connection	Facebook
pl	The performance of the plugin for Facebook	1 month	Facebook
wd	The performance of the plugin for Facebook	1 week	Facebook
datr	The performance of the plugin for Facebook	3 months	Facebook
m_pixel_ratio	The performance of the plugin for Facebook	1 month	Facebook
dpr	The performance of the plugin for Facebook	1 week	Facebook
act	The performance of the plugin for Facebook	Duration of connection	Facebook
_lo_v	Ghostmonitor plugin function	3 months	Ghost monitor
__cfduid	Ghostmonitor plugin function	1 time	Ghost monitor
_lo_u	Ghostmonitor plugin function	1 time	Ghost monitor
_ga	Ghostmonitor plugin function	1 year	Ghost monitor
__insp_slim	Ghostmonitor plugin function	2 months	Livechat inc.
__lc_vv	Chat mode on the site	Duration of connection	Livechat inc.
_ga	Chat operation on the site	2 years	Livechat inc.
__lc_cst	Chat function on the site	2 years	Livechat inc.
__insp_targlpt	Chat mode	2 months	Livechat inc.
__insp_targlpu	Chat mode	2 months	Livechat inc.
__insp_nv	Chat mode on the site	2 months	Livechat inc.
__insp_norec_sess	Chat mode	2 months	Livechat inc.
__livechat_chat	Chat function on the site	3 years	Livechat inc.
__lc_cid	Chat function on the site	2 years	Livechat inc.
__insp_wid	Chat function on the site	2 months	Livechat inc.
__livechat	Chat function on the site	3 years	Livechat inc.
__livechat_lastvisit	Chat operation on the site	3 years	Livechat inc.
__utma	Website views statistics	2 years	Google Analytics
__utmz	Google Analytics website visitor statistics	6 months	Google Analytics
__utmc	Website Traffic Statistics Google Analytics	Duration of connection	Google Analytics
__utmv	Website visitor statistics Google Analytics	Duration of connection	Google Analytics
__distillery	Video playback function gravitylabel.com	gravitylabel.com	gravitylabel.com
woocommerce_items_in_cart	Website operation gravitylabel.com	gravitylabel.com	gravitylabel.com
__kla_id	Operation of the website gravitylabel.com	gravitylabel.com	gravitylabel.com
wp_woocommerce_session_	Website operation gravitylabel.com	gravitylabel.com	gravitylabel.com